Returns and Exchanges BodyworkMall wants you to be satisfied with the items that you purchase. We realize that you may change your mind and want to return or exchange some purchases. BodyworkMall is more than happy to accept returned products within 30 days. If you wish to return something, please contact a member of our Customer Service Department at (888) 354-6348. Items must arrive in new condition and in the original packaging. Shipping charges to and from our facility will not be refunded. Please note that custom built items cannot be returned. BodyworkMall cannot accept returns on open products such as creams, lotions, oils, videos, CDs, books, and software. Defective Products BodyworkMall carries the finest products in the industry. In the rare instance that you receive a product that is not working properly, please contact a member of our Customer Service Department at (888) 354-6348. In order for BodyworkMall to provide you with the best service, you must contact us within the first 30 days of the order's arrival. Any defective software, books, or CDs that arrive damaged or defective will be replaced with the same item ordered. Need more help? Return to Customer Service. Still have questions? Contact us.